RavenLife Gaming Returns and Refund Policy **Effective Date:** 01/01/2024 1. Introduction At RavenLife Gaming, we are committed to providing high-quality products and exceptional customer service. This Returns and Refund Policy outlines the terms and conditions under which you may return merchandise purchased from our website and receive a refund. 2. Returns 2.1 Eligibility for Returns To be eligible for a return, the following conditions must be met: - The item must be unused, unworn, and in the same condition that you received it. - The item must be in its original packaging, with all tags and labels attached. - The return request must be made within 30 days of the original purchase date. 2.2 Non-Returnable Items The following items are non-returnable: - Digital products (e.g., downloadable software, in-game items). - Gift cards. - Sale or clearance items. 2.3 Return Process To initiate a return, please follow these steps: 1. **Contact Us:** Email our customer support team at [email protected] with your order number and the reason for your return. 2. **Receive Authorization:** Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions. 3. **Ship the Item:** Pack the item securely in its original packaging and include the RMA number. Ship the package to the address provided in the return instructions. You are responsible for the cost of return shipping. 3. Refunds 3.1 Eligibility for Refunds Refunds will be issued in the following situations: - The item is returned within 30 days of the original purchase date. - The item is received in its original condition and packaging, with all tags and labels attached. 3.2 Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund: - **Approved Refunds:** If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. - **Rejected Refunds:** If your return is rejected due to not meeting the return criteria, we will notify you via email with the reason for the rejection. 3.3 Late or Missing Refunds If you haven’t received a refund within the specified time frame, please follow these steps: 1. Check your bank account or credit card statement. 2. Contact your bank or credit card company, as it may take some time before your refund is officially posted. 3. If you’ve done all of this and still have not received your refund, please contact us at [email protected]. 4. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] for further instructions. 5. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receiving the item at [email protected]. Provide details of the damage or defect, and include photos if possible. We will work with you to resolve the issue promptly. 6. Contact Us If you have any questions about our Returns and Refund Policy, please contact us at: **RavenLife Gaming** Email: [email protected] Thank you for shopping at RavenLife Gaming. We appreciate your business and are committed to ensuring your satisfaction with our products.